Privacy Policy – Firestone Lake Charles Federal Credit Union

Our privacy policy has been established to maintain and protect the security and confidentiality of your personal financial information.

Firestone LC Federal Credit Union collects and retains only personal information necessary to conduct our business and provide competitive products and services to our members. This information is collected from membership cards, applications submitted, transaction history (for deposits, loans, etc.) and from consumer reporting agencies.

This information helps us:

  1. To establish and administer your accounts (to protect your accounts from fraud)
  2. To satisfy certain regularity requirements (the IRS requires SS numbers)
  3. To assist us in understanding you better, so we may provide additional or improved products or services (for example: information regarding your credit history and assets would be necessary to determine if you qualify for a loan)

Firestone Lake Charles Federal Credit Union will protect your personal information. Access to your personal information is limited to employees or board members with specific reason for utilizing this data.

We do not share the nonpublic information of our current members or previous members and non-member customers with affiliates of non-affiliated third parties except as permitted or required by law.

Collection of Information

In connection with your use of the Website, we may automatically collect information from you using “cookies.” Cookies are small data files stored on your hard drive by a website. A cookie by itself does not personally identify the user; it merely identifies the computer or device with which the user accesses the Website. Cookies help us track user behavior such as which pages you visit and how long spend in each area of the site, and this data helps us improve our user experience.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer, you can usually modify your browser settings to decline cookies. If you delete your cookies or set your web browser to decline cookies, some features of the Website may not work as designed. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at

Web Beacons
We also may use web beacons (also known as “pixel tags”) to access cookies and to count users who visit our Website or open our email messages. Web beacons are tiny graphic images with a unique identifier, similar in function to cookies, that are used to track online movements of our users. We may use web beacons to collect information about your interactions with our e-mail messages, such as the links you click on and whether you open or forward a message, the date and time of these interactions, and the device you use to read our emails.

Third Party Analytics
We may use third parties to provide analytics services. These entities may use cookies, web beacons, and other devices or technologies to collect information about your use of the Website including your IP address, web browser, search terms, pages viewed, time spent on pages, and demographic information. This information may be used to, among other things, analyze visitation data, determine the popularity of certain content, and better understand the usage of our Website.

Use of Information

We may use information about you for various purposes, including the following:

Monitor and analyze trends, usage, and activities in connection with our Website;
Operate and improve our Website;
Provide you with advertising and analyze the results, including from third party websites and applications;
Respond to your comments and questions;
Send you newsletters and emails;
Detect, investigate, and prevent activities that may violate our policies or be illegal;
Carry out any other purpose for which the information was collected.

Embedded content from other websites

Some content or pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that 3rd party website.

Contact forms

All form data submitted will be emailed to us and may be stored for future reference. All form submissions may be logged, viewed and stored, by employees.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register or comment on our website (if applicable), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

How We Protect Your Information

We use industry standard security measures to protect this Website and your information. However, we cannot guarantee that your use of the Website will be completely secure and encourage you to take steps to protect yourself online.

Children’s Privacy

The Website is not directed to children and we do not knowingly collect or store personal information from children under the age of thirteen. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen, we will delete the information from our records.


The Website may contain links to third party websites. If you click on those links, you will be taken to sites that we do not control. This Agreement does not apply to the information and privacy practices of those sites. You should read the privacy policy of other sites you visit carefully, and we are not responsible for such third party websites.

Non-U.S. Users

This Website is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Website or otherwise providing information to us, you consent to the processing, transfer, and storage of information to the U.S., where you may not have the same rights and protections as you do under local law.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.